# Return Policy
At Mopar Parts Hub, customer satisfaction is our priority. We strive to provide high-quality automotive parts and accessories. Please review our return policy before making a purchase.
## Returns
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return, items must:
– Be unused, uninstalled, and in their original condition.
– Include all original packaging, hardware, manuals, and accessories.
– Not show signs of installation, damage, or modification.
– Be accompanied by proof of purchase or order number.
## Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
– Custom-made or special-order parts.
– Painted or color-matched parts.
– Custom steering wheels.
– Carbon fiber parts made to customer specifications.
– Electrical components that have been installed.
– Clearance, final sale, or discontinued items.
– Parts damaged due to improper installation, misuse, or accidents.
## Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:
– Your order number.
– Photos of the item.
– Photos of the packaging.
– A brief description of the issue.
We will review your claim and provide a replacement, exchange, or refund if applicable.
## Return Authorization
Do not return any item without first contacting our customer support team.
Once your return request is approved, we will provide return instructions. Unauthorized returns may be refused.
## Refunds
After your returned item is received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
## Exchanges
We gladly exchange eligible items for the same product if it is defective or damaged upon arrival. Exchange requests are subject to product availability.
## Return Shipping
Customers are responsible for return shipping costs unless:
– The wrong item was shipped.
– The item arrived damaged.
– The product has a verified manufacturing defect.
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost in transit.
## Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has shipped, it cannot be canceled and must follow our standard return process if eligible.
Custom or special-order products cannot be canceled once production or processing has begun.
## Fitment Responsibility
While we make every effort to provide accurate product information, customers are responsible for confirming vehicle compatibility before placing an order. If you are unsure whether a part will fit your vehicle, please contact us before purchasing.
## Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.
Email: emailus@moparpartshub.tech
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
We appreciate your business and thank you for choosing Mopar Parts Hub.
